AGB

General Terms and Conditions (AGB)

Deltapark Vitalresort, Deltaweg 29, CH-3645 Gwatt b. Thun
Tel. +41 (0)33 334 30 30 |
www.deltapark.ch | info@deltapark.ch

 


Version 03, valid from 24 June 2019

1. Scope of application

These GTCs apply to all legal relationships between the guest and Deltapark AG (hereinafter referred to as the hotel).

2. Conclusion of contract

The acceptance of the written, telephone, electronic or personal booking and the delivery of the booking confirmation constitutes a contract between the guest and the hotel. These General Terms and Conditions are an integral part of this contract. Notifications by e-mail shall be deemed to have been made in writing.

3. Period of use

The hotel rooms are available from 3 p.m. on the day of arrival, until 11 a.m. on the day of departure.

4. Prices

Unless otherwise stated, all prices are in Swiss francs (CHF) and include the statutory value added tax. The prices quoted are subject to price changes.

5. Price changes

The hotel may change the previously communicated or published prices without prior notice in the following cases:
- newly introduced or increased government charges (e.g. value added tax, visitor's tax, etc.) to the extent of the increase in charge
- should the reference rate change, exchange rate will be converted according to the current rate of the hotel
- in the event of calculation errors or material errors in accordance with the Swiss Code of Obligations

6. Cancellations and transfers

6.1 General conditions

Cancellations or changes to bookings are only valid if they are submitted to the hotel in writing and within the specified time limits. Our guets are responsible for the following costs incurred:

Hotel bookings for guests staying alone:

- Cancellation up to 24 hours prior to arrival (latest 03.00 p.m. the day before): no payment is due & any prepayd amount will be refounded.
- Cancellation within 24 hours or less before arrival: The guest must pay 100% of the booked package
- Please note that canellation conditions may differ for special offers. Any conditions confirmed in writting apply in all cases

Hotel reservations Lake Suites (Seesuiten):

The Lakeside suits may be booked for up to 4 persons. An extra bed and a baby cot can be rented at an extra charge.

The damage deposit of CHF 500.00 will be refunded upon departure after a check by the housekeeping staff. The hotel reserves the right not to refund the deposit in case of damage.

Cancellation conditions:

up to 7 days before arrival = no charge
6 to 0 days before arrival = 100% of the basic package is due

lakeside Villa (Seevillen) reservations:

The Lakeside Villas may be booked for up to 6 persons. An extra bed and a baby cot can be rented at an extra charge.

The damage deposit of CHF 500.00 will be refunded upon departure after a check by the housekeeping staff. The hotel reserves the right not to refund the deposit in case of damage.

Cancellation conditions

up to 61 days before arrival = no charge
60 to 45 days before arrival = 20 % of the basic package is due
44 to 30 days before arrival = 35 % of the basic package is due
29 to 14 days before arrival = 70 % of the basic package is due
13 to 2 days before arrival = 90 % of the basic package is due

For our seminar, banquet and event guests as well as group bookings with more than 10 participants:

The following costs will be charged in cases deviations of more than 5% of the number of participants listed in the contract:

Valid for events up to 49 persons:

up to 90 days before arrival = no costs
89 to 60 days before arrival = 25 % of the basic package is due
59 to 30 days before arrival = 50 % of the basic package is due
29 to 15 days before arrival = 75 % of the basic package is due
14 to 0 days before arrival = 100 % of the basic package is due

Valid for events from 50 persons:

up to 180 days before arrival = no charge

179 to 120 days before arrival = 25 % of the basic package is due
119 to 60 days before arrival = 50 % of the basic package is due
99 to 30 days before arrival = 75 % of the basic package is due
29 to 0 days before arrival = 100% of the basic package is due

The basic arrangement refers to the total cost of services listed in the quotation; excluding spa and accommodation taxes, including VAT.

If the hotel is abe to reassign the rooms and arrangements that are not used to other parties, a cancellation fee amounting to the difference to the services booked by the customer; plus a handling fee of CHF 200.00 will be charged.

The cancellation fee is payable in all cases even if the seminar is postponed to another date and held in the Deltapark.

The number of persons stated in the contract/quotation forms the basis for settlement. The definitive number of persons must be comunicated by the agreed date (as a rule, and if possible) at least 3 weeks before the start of the event and will be charged in any case.

6.2 Cancellation date and insurance

The date on which written cancellation is received by the hotel is decisive for the calculation of the cancellation date. Regarding Saturdays, Sundays and public holidays, the next working day is decisive. In cases of hardship, the cancellation costs will be covered by a cancellation costs insurance, provided the guest has taken out such insurance.

6.3 Cancellations in case of force majeure

In the event of force majeure such as political unrest, strikes, catastrophes, etc., the hotel may cancel the arrangement at short notice for security reasons.

6.4 Disturbances and operational restrictions

Disturbances such as noise and/or operating restrictions do not entitle the guest to any compensation or refund.

7. Unclaimed consumption

In the case of seminars, banquets and events, there is no entitlement to reimbursement for services provided but not claimed. Similarly, there is no entitlement to a refund for unused services of a booked package or a booked flat rate.

8. Supplementary provisions for the online purchase of vouchers

8.1 Validity

Gift vouchers ordered online are valid for two years. The date of purchase is decisive.

8.2 Purchase and delivery conditions

All online purchases are binding. After completion of the purchase, you will receive a confirmation e-mail with the voucher as a PDF attachment. This voucher is to be presented in printed form upon check-in.

8.3 Right of return

If you return the purchased voucher to us in writing (printed out by post or as an attachment by e-mail) within 10 days, we will refund the full purchase amount. The costs for the return shipment are at the Guest's expense.

9. Liability

The hotel is liable for damages only in cases of intent or gross negligence. This also applies explicitly to damages arising from the use of our IT infrastructure and Internet access points. Liability is excluded to the extent permitted by law for items brought in by the Guest. Claims must be made in writing to the hotel immediately, at the latest 14 days after departure; otherwise they are considered forfeited.

9.1 Liability of the Customer

Customers (or the contractual partner of the hotel) are liable for damage or theft which they, the minors entrusted to them, their employees, event participants or third parties commissioned by them cause or commit on the grounds and in the rooms of the Deltapark. The customer also undertakes to secure the hotel against claims of third parties arising from events and services provided by the customer.

Insurance of the objects provided by the customer (e.g. technology, exhibits, samples, etc.) is the responsibility of the customer. The hotel may at any time demand proof of sufficient insurance coverage from the customer.

10. Use of the Internet

Guests use the Internet within the hotel at their own risk. The hotel does not guarantee the security, availability and functionality of the hotel's own hardware and software. The provision of the Internet signal within the Hotel is not part of the room or seminar price - the Hotel provides this service voluntarily and free of charge. Accordingly, the customer has no claim to a permanently functioning Internet supply.

When renting a Lake Villa, the separate General Terms and Conditions Lake Villa apply.