Good to know

Good to know- about your stay

Here you will find a short overview of all additional interesting information about your stay at the Vitalresort at the lake of Thun. In addition to all inclusive services, the Deltapark offers further services for a vitalising holiday in Switzerland.


Allergies:

Please inform our restaurant and front desk staff, should you suffer from food or other intolerances. We will gladly assist you in finding food alternatives or replacing pillows. Most of our bedding is allergen free. Only the large pillows are filled with goose or duck down.


Swim suits:

The pools in the spa may only be used with the appropriate swimwear (no gym clothes, street clothes or similar). A selection of "emergency" swimwear for men and women is available at the spa reception desk at reasonable prices.


Bathrobe and slippers:

We provide robes and slippers free of charge during your stay. You will find these items in the spa basket which is siuated in the closet of your room. Should you wish to use the spa after check-out, please HOLD on to your spa basket and return robe, slippers and towels directly at the spa desk.

Our bathrobes can be purchased:
in chosen colour: CHF 98.00
white:                   CHF 75.00



Best Price:

Found a cheaper price for your room or package on any booking platform on the Internet? Bring the printscreen with you - we will offer you the same or a lower price!


Change of bedlinen:

If you stay with us for more than two nights, we will change your bed sheets on the third day or upon request. Please contact housekeeping or front desk, if you wish a change of towels or bed sheets.

Library:

There is a small selection of books and games as well as a large flat screen television in our library next to the Delta restaurant. You need a room key to access the library.


Check-in and Check-out:

Check-in is possible from 3.00 pm onwards. Please vacate your room by 11 am at the day of your departure. If you would like to extend your stay or like a late check-out, please inform the front desk team.

Rooftop Terrace and Lounge:

Guests in superior rooms, junior suites and lake side villas suites have access to our calm rooftop terrace for relaxation and sunbathing.

Dress code:

Desired dress code in all restaurants: smart casual (no baseball caps or track pants, please). Bath robes are permitted in the Deltaverde restaurant (daytiem only).


Refreshment corner (for guests in the main building only):

In our main building hallways (1st and 2nd floor) you will find complimentary mineral water, tea and coffee and a variety of fruits. Beverages are meant for consumption in your room only.

Extra bed:

Our superior rooms and junior suites have room for an additonal bed. Please order at front desk. Fire regulations permit a maximum of three people per room.


 

Bicycles and outdoor equipment:

Our partner in the Sporthaus provides a selection of electric bicycles and sports equipment such as rowing boats, SUPs and canoes. Deltapark guests receive a discount on rental prices. Please contact "absolut outdoor & events" (phone: 033 655 03 91) or our front desk.


Breakfast:

Daily breakfast buffet
Monday to Friday: 06:30 am to 10:30 am
Saturday: 07:30 am to 10:30 am
Sunday: 07:30 am to 11:30 am


Currency exchange:

Currency exchange is possible in nearby banks (AEK Bank Dürrenast, Bernese Cantonal Bank Thun or Spiez). Euros up to an amount of 100 can be exchanged at front desk. Payment in Euro is possible (only bills, no coins accepted). Please check for the hotel exchange rates as they are lower than bank rates.




GDS Codes:

Amadeus:                 PH BRNDVP
Sabre:                       PH 306529
ApolloGalileo:         PH C3320
Worldspan:               PH BRNDV
Pegasus:                   PH 30649

Gift certificates:

Front desk is happy to issue gift certificates for your friends and family. We offer a variety of certificates for treatments or hotel stays. Ask the front desk for more details.



Dogs:

Our four legged friends are only permitted in the Waldhaus rooms. Per dog we charge a flat fee of CHF 25.00 per day (without food). Please do not leave your dog in the guest room unattended. Dog owners are liable in case of damage to our rooms. Our flow sleeping beds are for two legged friends only; dogs sleep in their own beds on the floor.


Internet:

Internet is free of charge throughout the hotel. You find a wireless and LAN access in your room. Connect with "Deltapark rooms" or "Deltapark Public" and enter the login information (login can be found on the room card cover). By accessing our network, you agree to our general terms and conditions concerning data safety and viruses. The library also offers a fully equipped computer station with internet access and printer.


Children:

Children are of course welcome in our hotel. Access to our spa and fitness area, however, is not permitted to children under the age of 12. Teenagers between 12 and 18 have to be accompanied by an adult when using the pool area. Minors are NOT permitted in the nude saunas, in the gym and smoking area.


Air conditioning:

The hotel has no air conditioning. Only the Junior Suites 4* and Superior Double Rooms 4* and the Waldhaus South Rooms 3* on the 1st and 2nd floor are individually air-conditioned.


Pillows:

On your beds you find a variety of pillows: two goose down pillows, a neck pillow as well as a pillow fillet with plant fibers. All our pillows can be purchased at the front desk. Additional pillows can be requested at the front desk (subject to availability).


Public transport:

At the main road you find the bus stop "Gwatt Deltapark". The bus line no. 1 takes you to Spiez or to Thun. All hotel guests who are in possession of a "Panoramacard" can travel for FREE on all local buslines. As a guest you will receive the "Panoramacard" upon check-in.



Panoramacard (guest card):

Every hotel guest (seminar guests and groups on advance reservation) will receive the Panorama guest card on arrival. The card allows free use of the STI buses and post buses on Lake Thun and grants a 50% discount on day tickets for the Lake Thun, Niesen and Stockhorn boat trips. Further discounts and details are available with the card or on the Panoramacard website.



Parking:

All outside and garage parking spots are available to hotel guests at a reduced rate.
Outside parking:   CHF  4.00  per night
Garage parking:    CHF 10.00 per night


Smoking:

Guest rooms and all public indoor areas are smoke free. By law smoking is NOT permitted in public areas with the exception of restaurant patios and designated smoker's lounges. Should we find signs of guests smoking in our hotel rooms we will add a cleaning charge of CHF 250.00 to the bill.

Room-service:

Please have a look on our separate room service menu. Please note: room service is available in the main building only from 12 noon - 2 pm & 7.30 pm - 10 pm


Feedback/complaints:

Let us know what you think about your stay! We love to make your stay as pleasant as possible and if we can do something to make it even better, we will be happy to help. Should you feel, that your feedback or complaint was not remedied to your satisfaction, ask for our Manager on duty.


Safe/Valuables:

Every guest room is equipped with a combination safe. Most of those safes are equipped with a charging outlet for electronic devises. The hotel cannot be held liable for lost or stolen items or cash in the rooms.




Shuttle:

If you wish, we will gladly pick you up free of charge from the train station in Spiez or Thun. Please book a transfer at least 1 day before arrival. We are also happy to take you to the train station in Spiez or Thun free of charge.




Deltaspa :

Each room has a wellness basket with bathrobe, spa and sauna towel and spa slippers. From the main building you can reach the Deltaspa comfortably and dry via Move Shuttle. Indoor and outdoor pools, as well as the first floor in the Seehaus with saunas and steam bath are TEXTILE zones. Swimwear must always be worn. The sauna zone is mixed.
The sauna zone on the second floor of the Seehaus is a NACK ZONE. Sauna towels are available for personal cover.

Children under 12 years of age are not allowed in the wellness and fitness zone. Teenagers under 16 may enter the textile zone, provided they are accompanied by an adult.
 

Power converters/adapters:

Front desk can assist you with power converters. You find an Euro adapter in the safe.



Taxes:

The visitor's tax of Spiez is CHF 3.50 per person and night. The cantonal accommodation tax is CHF 1.00 per person per night. These taxes are not included in the room price and are charged separately.


 

Phone:

All rooms are equipped with a phone.




Vegetarian/Vegan diets:


 

Our menus include various meatless dishes and also dishes without animal products. Our lunch menus always offer a vegetarian choice in addition to a meat dish and a fish dish.



Laundry service (8.30 am to 6.00pm):

Please use the laundry bag provided and complete the laundry list in your room before you contact front desk or housekeeping for pickup. The hotel will not wash items without laundry tag and cannot be held liable for damaged or discoloured clothing. Dry cleaning is possible upon request and with an external partner. Dry cleaning can take several days.


 

Credit cards and debit cards:

We accept the following cards: Mastercard, Visa, Postcard, EC/Maestro Card, Amexco